It's is important to know what a salesman or other representative of a Medicare Advantage Plan can and cannot legally do. Their representatives:
- May send information
- May conduct outbound telemarketing activities
- Must use marketing materials that have been reviewed by CMS
- Must comply with the “Do not call registry”
- Must provide information in a professional manner
- Must use state-licensed, certified or registered individuals to market plans
Representative of Medicare Advantage Plans
- May not solicit Medicare beneficiaries door-to-door (unless invited)
- May not send unsolicited email
- May not enroll people by phone (unless the person calls them)
- May not offer cash payment as an inducement to enroll
- May not misrepresent or use high pressure sales tactics
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